Return and Refund Policy
Thank you for choosing EVERYPRISE SUPPLY PTE LIMITED. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You may request a return within 30 days of receiving the item.
Products must be in their original, unused, and uninstalled condition.
All original packaging, accessories, manuals, and tags must be included.
Eligible Items for Return
Unopened items
Unwashed items
Items with original tags attached
Other unopened and unused items
Non-Returnable Items
Returns will not be accepted in the following cases:
Installed or used products
Customized or special-order products
Products with severely damaged or missing packaging
Incompatibility due to incorrect model selection (we recommend verifying specifications before purchase)
Products exceeding the 30-day return period
Refund Policy
Refund Method
Refunds will be issued to your original payment method.
Processing time: Review completed within 5–10 business days of receiving the returned item.
Refund arrival time: Typically 3–7 business days, depending on the payment platform.
Refund Amount
Full refund: Product has quality issues or was shipped incorrectly.
Partial refund: Product packaging is slightly damaged but does not affect usability.
Deduction of shipping costs: For returns unrelated to quality issues, the customer is responsible for return shipping costs.
Shipping Cost Details
Our responsibility (quality issues, incorrect shipment): We cover the shipping costs.
Customer responsibility (dislike, incorrect model selection): The customer covers the shipping costs.
Refusal of delivery: Round-trip shipping costs may be charged.
Exchange Policy
Exchange Conditions
Received product has quality issues or defects.
Shipping error (received product does not match the order).
Product damaged during transit.
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide the order number and photos of the product.
We will arrange for an exchange or replacement shipment. We cover round-trip shipping costs for exchanges due to quality issues.
Return Process
Step 1: Contact Customer Service
Please contact us before initiating a return:
Email: [everyprise01@outlook.com]
Phone: [+852-60751122]
Online Support: Via the website contact form
Step 2: Obtain Return Authorization
Customer service will provide you with a Return Merchandise Authorization (RMA) number.
Packages returned without an RMA number will not be accepted.
Step 3: Ship the Product Back
Use a traceable shipping method.
Clearly mark the RMA number on the outer packaging.
Pack securely to prevent damage during transit.
Purchasing shipping insurance is recommended.
Step 4: Await Processing
We will inspect the returned item within 2–3 business days of receipt.
Refunds will be processed within 5–10 business days after the inspection passes.
You will be notified of the refund status via email.
Quality Assurance
Product Warranty
All products come with a manufacturer’s warranty.
Warranty periods vary by product (typically 6–12 months).
Warranty coverage: Manufacturing defects and material issues.
Exclusions from Warranty
Damage caused by human error or improper use
Unauthorized modifications or repairs
Normal wear and tear
Damage resulting from traffic accidents
Special Circumstances
Order Cancellation
Cancellation before shipment: Full refund with no deductions.
Cancellation after shipment: Packaging and handling fees may apply.
Customized products: Cannot be cancelled once production has begun.
Out-of-Stock or Delayed Shipment
We will notify you promptly if a product is out of stock.
You may choose to: wait for restocking, exchange for another product, or receive a full refund.
Incorrect Order Information
If we detect errors in the order details (e.g., address, product model), we will contact you for confirmation before shipping. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
EVERYPRISE SUPPLY PTE LIMITED
📧 Email: everyprise01@outlook.com
📞 Customer Service: [+852-60751122]
🕐 Service Hours: Monday to Friday, 9:00–18:00 (China Time)
📍 Address: [Unit 108, Room 701, 7th Floor, Block B, New World Centre, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong]
Policy Updates
EVERYPRISE SUPPLY PTE LIMITED reserves the right to modify this return and refund policy at any time. Any changes will be posted on this page and become effective immediately upon publication. We recommend that you review this policy periodically to stay informed of the latest updates.
Thank you for your trust and support of EVERYPRISE SUPPLY PTE LIMITED. We are committed to providing you with high-quality products and sincere service!